The following process should be followed when a department decides to purchase any of the aforementioned IT equipment, software, and/or consumables:

1. Contact the ITS Help Desk at x7526 or helpdesk@mercy.edu to make the initial request. The table above outlines the estimated lead time for each item.
2. ITS will work with the employee to verify and determine the equipment which best meets his/her needs.
   •  Non-standard computer or peripheral purchases must be authorized by the Director of Information Technology. Any computers or peripherals not shown at the following link are considered non-standard: Standard Desktop and Laptop Configurations
   • If there is a computer or tablet being purchased and it will result in an employee having more than one device assigned, that purchase must be authorized by the Director of IT.
3. Once the appropriate equipment has been selected, the requester will be asked for a budget code and ITS will enter the requisition on behalf of the department.
4. Once the requisition is approved, IT will work with the Purchasing Department to procure the item(s).
5. Upon receipt, the item(s) will be configured, delivered, installed, and tested by ITS personnel.