
April 9, 2020
Dear Students,
Below, please find important information as you continue your academic programs online. IT Services is available 24X7 to assist you @ HelpDesk@mercy.edu or via phone at (914)674-7526 Visit our website @https://www.mercy.edu/it
Microsoft Office & OneDrive
Get a free copy of Microsoft Office: https://www.mercy.edu/microsoft
Store your files and documents on Microsoft OneDrive with 1 TB of free storage. OneDrive can be accessed after you login to your College email account @ https://email.mercy.edu. Once you login, click on the “App launcher” on the top left and click “OneDrive.”
Adobe Software
Wi-Fi & Internet Services
Quick Tip: In-case you are experiencing slow Wireless connectivity with your home Wi-Fi network, IT recommends that you try to reboot your Internet Cable Modem (Optimum, Verizon FiOS etc.). Often, a quick reboot of the Wireless Modem will restore the speed of your home Wi-Fi. If you experience persistent issues, please contact your Internet Provider to troubleshoot.
Wi-Fi using Mobile Hotspot
Mobile hotspots let you establish a secure internet connection nearly anywhere and anytime using your Mobile Phone
Note: Many providers are offering unlimited data during this time due to the COVID-19 situation which will assist with avoiding any data overages. It is recommended that you contact your Cellular provider to confirm.
Technology Discounts
Mercy students are eligible for discounts on technology products from Verizon, Dell, Apple, and other vendors. Visit https://www.mercy.edu/services/mercy-technology-discounts
Cyber Security Tips
IT Services has seen an increase in phishing and social engineering scams due to the coronavirus situation. IT services advises the College community to remain vigilant for scams related to COVID-19. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Please exercise caution in handling any email with a coronavirus or COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to coronavirus or COVID-19.
IT Services encourages the following precautions:
External Email Alerts
All incoming emails to Mercy College email accounts from external parties will have a pre-fix in the subject of the message and a disclaimer in the body of the message. This text will only appear if the email is coming from an external email system.
IMPORTANT NOTE: If you see this disclaimer text in the subject and body of an email you receive, please exercise caution when clicking on any links or opening attachments. You should never provide sensitive or confidential information such as usernames and password when responding to such emails.