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A lot of things are changing right now, but we want you to feel secure about your college future. Even though you're not on campus, you still have access to student support and resources. Click the boxes below to visit our dedicated student resource pages.

We're here for you — whatever your question or concern may be, your PACT adviser or counselor is here to help. 

Your PACT adviser is your point person who helps you navigate the twists and turns of your college experience. We're here for whatever questions you may have about your classes, student life or anything else about life at Mercy.

Contact us: 914-674-7228 or
You can also reach out to your PACT adviser directly.

Mercy College Student Health Office remains committed to supporting our students through these challenging times. The office will continue working with students during normal business hours through telehealth appointments for the duration of the semester. 

If any student would like to schedule a video or telephone consultation please contact the Health Office at 914-674-7255 or email and we will assist you in scheduling an appointment.

Mercy College Libraries is committed to providing services during this time as much as is possible. 

The website is available 24/7, and reference librarians will be available during selected hours to answer research questions via Chat, Text (914-930-5428) and Email.

Appointments can be made through EAB Campus, located in Mercy Connect

April 10, 2020

Dear Students,

Yesterday, you received a message regarding a new grading option that will allow students to elect into a Credit Earned/No Credit Earned (CE/NE) grading process for eligible spring terms and courses. That message included information on the Coronavirus Aid, Relief and Economic Security (CARES) Act that was signed into law on March 27 and provides emergency assistance and health care response for individuals, families and businesses affected by the 2020 coronavirus (COVID-19). The College has spent time reviewing the expansive document and has identified several provisions that may provide relief for Mercy students.

Below are provisions in the CARES Act that pertain to Mercy students and only provide relief as a result of being COVID-19 related:

  1. Continuation of federal work-study payments: Permits Mercy to make payments for students through the spring term, even if the student is unable to perform the required work due to campus closures.

  2. Federal financial aid relief for students who withdraw from all spring term courses:

    1. Students who withdraw may keep federal Pell and SEOG grants awarded for the spring


    2. Students who withdraw are not obligated to repay the federal Direct Student Loans

      borrowed for the spring term.

    3. Students who withdraw maintain pre-Spring 2020 lifetime eligibility for federal Pell

      grants and federal Direct Student Loans.

  3. Satisfactory academic progress (SAP) flexibility: Permits Mercy to exclude attempted credits not completed from the quantitative component of the SAP calculation without requiring an appeal.

  4. Continuing education at affected foreign institutions: Allows Mercy students in study abroad programs that have gone online to continue receiving federal financial aid through June 30, 2020.

  5. Temporary relief for federal student loan borrowers: Suspends borrowers’ obligations to make payments on their federally held student loans, including Direct and FFELP Loans through September 2020; suspends interest on payments; counts the suspended payments towards payment requirements for forgiveness provisions; and, suspends garnishment of wages, Social Security and tax refunds, among other measures, for borrowers in default during this period.

The measures outlined in bullets 2 and 3 are meant to provide significant relief to students who believe they simply cannot continue this semester and must withdraw. However, we encourage you to take advantage of the flexible grading policy of CE/NE this term, if you are able, so that you do not fall behind in your progress towards graduation. We encourage you to connect with your Enrollment Services counselor and your PACT mentor to better understand how these provisions and the new CE/NE grading policy relate to your situation. To read more about the CARES Act, click here.


Margaret McGrail
Vice President, Enrollment Services

April 9, 2020


Dear Students,


After thoughtful deliberation, the College has finalized a new grading option that will allow students to elect into a Credit Earned /No Credit Earned (CE/NE) grading process. These grading modifications are in place to encourage you to continue your academic studies. All students should be aware that although CE/NE grading is an option for most courses this spring, it may not be the best choice for everyone. We understand this is a stressful time and we encourage you to seek advisement from their faculty and PACT mentor on implications within their major.   


What you need to know about the CE/NE grading option:


1.       Students must elect into this new grading option for each class through Mercy Connect starting on Monday, April 20, 2020. The deadline to complete this request is Thursday, May 7, 2020, 5 p.m.  Details can be found here.

2.       If a student elects in, ‘CE’ is the equivalent of a passing letter grade (A, B, C, or D) and credit for the class being awarded, while ‘NC’ is the equivalent a failing grade (F) and no credit is awarded. Transcripts will include the CE/NE mark and not a letter grade.

3.       If a student does not elect the CE/NE option, a letter grade will be included in the semester and general GPA.

4.       Once the request is processed, the CE/NE grading option will be permanently posted to the student’s transcript and cannot be changed. All final grades for spring terms are expected from the faculty by May 18, 2020. 

5.       For eligible spring 2020 term courses (all terms except R, B, E1 and E2), the deadline to withdraw from a course has been extended to May 13, 2020.


In addition, the federal government signed into law on March 27 the Coronavirus Aid, Relief and Economic Security (CARES) Act that provides economic relief provisions for students including continuation of federal work study payments, relief related to Pell grants and federal loans for students who withdraw, and relief for students with federal loans in repayment.  Click here for information about the CARES Act as well as a list of provisions that pertain to Mercy students. We will send another email with more information tomorrow.


Please know that your faculty and PACT mentor are here to discuss the best options for your situation. You can find the CE/NE policy and Frequently Asked Questions on Mercy’s coronavirus webpage.




Jose Herrera

Provost and Vice President of Academic Affairs

The Mercy College Student Counseling Center offers preventative and clinical services to Mercy College students. Our goal is to provide support and assistance so students can successfully engage in their college experience. 

If you are having any thoughts of hurting yourself or feel that you are in a mental health crisis, please call 911. You can also call the 24/7 National Suicide Prevention Hotline: 1-800-273-8255.

Helpful links

Contact us: 914-888-5150 or

Accommodations | Collaboration | Consultation | Educational Support Services

The mission of the Office of ACCESSibility is to collaborate with and empower students who have disabilities in order to coordinate support services, reasonable accommodations, and programs that enable equal access to an education and college life.  ACCESS serves as a resource to other departments and colleagues and works to provide regular training opportunities, advisement, and consultation on equal access, compliance, delivery of equitable services, and universal design.  

Contact us: 914-674-7764 or